License Reset

It might happen that for unforeseen reasons it is required to Reset an AADS license such that it can be installed on the next server.

Resetting an AADS License can be done using the Reset procedure.

Resetting an Online License Type

If the AADS License is an Online License Type, normally a License Reset is not required. The benefit of the Online License type is that it can be installed on the next server, without any required intervention.

However, we have implemented “sanity limits” in the AADS License Protocol. For example, you can not install a license 20 times in 1 day.

In the unlikely event that these “sanity limits” are reached, it is possible to Reset an Online License Type.

When this unlikely event does happen, it is certainly recommend to review first other options before attempting to install AADServer again after the License Reset.

For example, it is recommend to view all issues as indicated by the Windows Eventlog or seek local IT-consultancy which can first fix all non-AADS issues.

No Fee is required for such a License Reset.

Resetting an Offline License Type

The economic lifespan of a server is 3 years. Starting with this statement, it is expected that an AADS License is installed only 1 time in 3 years.

However, it might happen that a server stops working sooner then 3 years.

An Offline License can be Resetted 6 months, 180 days, after the last installation.

No Fee is required for such a License Reset.

License Reset Fee

Normally there is no Fee for a License Reset. However, if it is not a “normal” situation, we do ask a Fee for covering the associated support costs.

A Fee will be required in the following situations:

  • An Offline License has been installed less then 180 days ago, while it is attempted to install the license on a second, different server.
  • An Online license has already been resetted 5 times in 1 year (which is very exceptional…..)

The Fee is calculated as follows:

  • 50 EURo + 20% of the normal License Fee.

Example 1:

  • AADS Classic, 5 user, does cost 165 EURo
  • License Reset Fee will be 50 + 20% of 165 = 83 EURo

Example 2:

  • AADS Enterprise does cost 485 EURo
  • License Reset Fee will be 50 + 20% of 485 = 147 EURo

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